Contact Us
Online Casinos is a review and comparison site, not a casino, so what we can help with is different from what an operator's support desk handles. This page explains what we cover, what we don't, and exactly where to go for each.
What we can help with
We research and rank licensed online casinos serving US players, and we keep our comparisons, offer details and site content up to date. If you've spotted an error on farmhousefrocks.com — an outdated bonus figure, a broken page, a licensing detail that's changed — that's exactly the kind of thing we want to hear about. We also welcome feedback on how we present our rankings, whether the comparisons on the site are useful, and suggestions for casinos or topics you'd like to see covered.
If you're trying to decide between operators before reaching out to one directly, our ranked list above compares options like Raging Bull, Ignition and Slots of Vegas on their welcome offers and editorial ratings — a quicker starting point than contacting each site individually.
What we can't help with
Because we don't operate any casino, we cannot access player accounts, process deposits or withdrawals, resolve a bonus dispute, or verify your identity documents. Those requests have to go through the casino itself. Here's a quick guide to who handles what:
| Your situation | Who to contact |
|---|---|
| Deposit, withdrawal or payment issue | The casino's own support team (live chat or email, listed on their site) |
| Account verification (KYC) or ID upload problems | The casino's support or verification team |
| Bonus terms, wagering requirements or a disputed offer | The casino directly — ask for the full terms in writing before you claim |
| Concerns about problem gambling or wanting to self-exclude | The casino's responsible gambling tools, or a support service — see below |
| Errors, feedback or suggestions about this site | Online Casinos — use the details on this page |
Before you contact a casino
A few checks tend to resolve the most common questions without needing to wait on a support queue:
- Read the bonus terms first. Wagering requirements, game restrictions, maximum withdrawal caps and expiry dates are usually listed on the promotion's own terms page, and most "why wasn't my bonus applied" questions trace back to one of these.
- Have your verification documents ready. US casinos generally require ID and proof of address before a first withdrawal is processed; having these ready in advance avoids delays.
- Check the site uses HTTPS encryption before entering any payment details, and confirm you're on the operator's genuine domain rather than a copycat site.
- Know your state's rules. Legal online gambling and eligible payment methods vary by state, so what's available to you depends on where you're physically located when you play, not just where you live.
If gambling has stopped being enjoyable
If gambling is affecting your finances, wellbeing or relationships, that's worth acting on before it goes further. Most licensed casinos offer deposit limits, time-out periods and self-exclusion tools directly in your account settings. National support services also exist independently of any casino and can offer confidential help. Our Responsible Gambling page has more detail on setting limits, recognizing warning signs and finding support services in the US.
Questions about how we operate
If you want to understand how we research and rate casinos, or how our commercial relationships work, our About Us page covers our process in full. For the legal terms governing use of this site, see our Terms and Conditions.
Getting in touch
For anything related to this site — corrections, feedback, or general questions about our reviews — reach out through the contact details provided elsewhere on farmhousefrocks.com. We aim to respond to genuine queries as promptly as we can, though we're a small editorial team rather than a support desk, so allow some time for a reply.
One last reminder: Online Casinos may earn a commission if you sign up with a casino through a link on this site. That arrangement never affects how we rank or rate operators, and it has no bearing on how we answer questions sent to us.